PAYMENT FLOW, RECURRING PAYMENTS, FULFILMENT POLICY & CLIENT AGREEMENT

This page serves to explain the detailing how the services will be fulfilled or delivered by the company.​

Payment Flow & Recurring Payments

Pixelnex Capital Sdn. Bhd. accepts payments via:

  • Credit/Debit Card
  • FPX
  • Bank Transfer
  • Recurring monthly payments (where applicable)

Standard Project Payment Flow

  1. Booking Fee – RM5,000 (to initiate planning + defect inspection)
  2. Renovation Balance – Paid after developer cashback / before renovation starts
  3. Progress Payments – For all projects, staged milestones may be applied.

Below shows an example progress payment breakdown for a RM40k project:

  • 1st payment / Booking fee: RM5,000 – paid to secure the Quotation.
  • 2nd payment: RM15,000 – paid prior to starting Renovation works.
  • 3rd payment: RM16,000 – paid when 50% progress completion by Pixel Pro Reno
  • 4th payment: RM4,000 – paid after 100% progress completion by Pixel Pro Reno.
  1. Recurring Payments (Optional)
    • For approved clients, remaining balance may be split into monthly instalments
    • Instalments are automatically charged via the approved payment gateway
    • Late payment penalty may apply as stated in the agreement

Fulfilment Policy (How We Deliver the Services)

We operate fully on-site at the client’s property. All services are fulfilled through the following workflow:

  1. VP Key Collection / Access Provided by Client
  2. Defect Inspection + Report
  3. Material Selection / Design Confirmation
  4. Renovation Works Begin (30 working days standard timeline)
  5. Carpentry Fabrication & Installation
  6. Furnishing, Appliances & Final Touch-Ups
  7. Handover with Photos & Videos
  8. Warranty Support (based on agreement)

Clients receive periodic updates through WhatsApp or email.

Client Agreement (Service Fulfilment Terms)

By engaging our services or making any payment, the client agrees to the following terms:

  1. Pixel Pro Reno, subsidiary of Pixelnex Capital Sdn. Bhd. will carry out the renovation and furnishing works as stated in the official quotation/contract.
  2. Materials, colours, and designs are selected based on the agreed package unless upgraded options are requested.
  3. Client is responsible for providing access to the unit for the duration of the project.
  4. Payment must be made on time. Recurring payments are automatically charged; late payments may incur penalties.
  5. Custom carpentry items cannot be changed or refunded once fabrication has started.
  6. Any delays caused by developer restrictions, building management approvals, water/power outages, or force majeure are not the responsibility of the contractor.
  7. Handover is completed once final photos, videos, and walkthrough are provided.
  8. Warranty covers workmanship, not damage caused by tenants, misuse, or wear and tear.