PRIVACY POLICY & REFUND POLICY

PRIVACY POLICY

Pixelnex Capital Sdn Bhd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

Information We Collect

  • Name, phone number, email
  • Property details
  • Billing and payment information
  • Communication records (WhatsApp, email)

How Your Information Is Used

  • To provide renovation, furnishing, and related services
  • To issue quotations, invoices, agreements, and progress updates
  • To process payments (including credit card, FPX, or recurring payments)
  • To improve customer service and communication
  • To comply with legal and regulatory requirements

Data Protection

We store all client information securely and do not sell, share, or disclose personal data to third parties except payment processors, delivery partners, or subcontractors directly involved in fulfilling your project.

Cookies

Our website may use cookies for analytics, performance tracking, and improving user experience.

Consent

By using our website or engaging our services, you consent to our Privacy Policy.

REFUND POLICY

  1. Service-Based Business

Our work involves renovation, carpentry, and interior design services. As such, refunds are not provided for completed works, materials purchased, or custom-made items.

  1. Booking Fee

All booking fees are non-refundable as they are used to initiate planning, site visits, and material preparation.

  1. Overpayment or Duplicate Payment

If a payment is accidentally duplicated or overpaid, a 100% refund will be issued within 7–14 working days after verification.

  1. Cancellation Before Work Begins

If cancellation occurs before any material procurement or manpower assignment, partial refunds may be considered on a case-by-case basis.

  1. Warranty

Renovation works follow the warranty terms stated in the signed agreement (typically covering defects in workmanship, not wear and tear).